(4.0 / 5)1948+ Ratings

Pilot's HQ Reviews

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Overall Rating

4.0
4 Reviews
  • 563%
  • 438%
  • 30%
  • 20%
  • 10%

About Pilot's HQ

Pilots HQ specializes in providing products and services for pilots, including flight bags, headsets, radios, GPS, and aviation-themed gifts. Pilots HQ was founded in late 2009, with the owner having over 20 years of experience as a Purchasing Director for a flight school and a corporate part 135 jet operator. The company operates out of a 9000 sq ft warehouse located in southeastern Michigan. With a focus on quality and affordability, Pilots HQ LLC has become a trusted name in the aviation industry.

Customer ratings by feature

  • Good Value
    5.0
  • Shipping & Delivery
    4.5
  • Customer Service
    5.0

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Pilot's HQ Customer Reviews (4)

0/5
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Lucille Margand
Lucille Margand
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Feb 11, 2023
Gerald Burris
Gerald Burris
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Feb 11, 2023
Mae Rhodes
Mae Rhodes
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Feb 7, 2023
Dwight Real
Dwight Real
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Feb 6, 2023

Pilot's HQ Customer’s Q&A

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Pilot's HQ FAQs

FAQ

When will my order ship?

Most items ship within 24-36 hours of payment being received (1-3 business days).
FAQ

What is Pilot's HQ's return policy?

The return policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, you can't return the item for a refund or exchange. The item must be unused and in the same condition you received it, including the original packaging.
FAQ

What items cannot be returned?

Gift cards, parts installed on aircraft, hazardous materials, dangerous goods, shelf life items, electrical components, drop ship ordered parts, and specially ordered parts are non-returnable.
FAQ

Are there any restocking fees for returns from Pilot's HQ?

Restocking fees may be applied up to 20%.
FAQ

Can I exchange an item?

You can exchange an item only if it is defective or damaged. Send an email to sales@pilotshq.com if you need to exchange the item for the same one.

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